Frequently Asked Questions

What do I receive for my money?

A medal, a certificate that states your distance and at least three free playlists on Spotify. Plus 10% from every order goes to charity 'Mind'

What distances are there? 

You can choose distances in miles or kilometres just use the drop-down menu on each product

Do I have to run the distance?

No you don't have to run. You can walk, jog or run your chosen distance

Do I have to complete my medal in a single distance?

No you can submit up to 5 distances to complete your medal - even if it is 5 x 1km to get the 5km medal

How long do I have to complete my medal?

As long as you need! Once you purchase a medal, it is yours until we receive proof of the distance

What proof do you need? 

It can be from your phone, a watch, an app. We now have a strava group you can use to record your distances too - just let us know when you’ve completed the distance by sending an email to runnerswhorock@outlook.com

How do I submit my proof?

Simply reply to the email we sent you with your playlists when you purchased your medal runnerswhorock@outlook.com

How long does a clothing order take?

We quote 14 working days as each item is made to order, so if you order at a weekend the request goes through on the Monday. 

As we do not hold stock, we can only offer one free exchange on clothing as long as it is unworn. After that we have to charge for further replacements as we are unable to return the items to our supplier for a refund 

(This excludes items that have a manufacturing defect which will always be replaced free of charge)