Our Shipping Policy

What You Need to Know

All orders have standard and tracked postage options, we highly recommend your use the tracked option on every order as only orders that are tracked can be replaced free of charge if lost in transit.

If you choose the incorrect postage option for order, we will send an invoice via PayPal for the outstanding amount. Unfortunately we cannot cover postage costs so please ensure you choose single or multiple medal options

International postage is the standard price through Royal Mail, however, if you would rather use a different shipping please contact us. We can send numerous medals in 1 pack to reduce shipping costs.

Please contact us to discuss further runnerswhorock@outlook.com

 

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RETURNS AND REFUNDS

What You Need to Know

If you are unhappy with your purchase, please email runnerswhorock@outlook.com

Only orders that are shipped Royal Mail Recorded or International Tracked can be replaced if lost in transit.

If your item is lost in the post and you did not pick either of these options, you will need to pay a cost price for your replacement. We highly recommend you use the tracked service with every order.

For a full refund, you must return all items: the medal, certificate, sweets and the envelope it was sent in. Any of these items that are missing will be deducted from the final refund value.

If your item is faulty or damaged, please email us a photo and details and we will replace free of charge

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